Our Frequently Asked Questions

Turkle & Associates Plastic Surgery and Phases Skin & Laser Center thank you for your interest in our skin care products. If you don’t find your question answered below, feel free to email any questions to us by Clicking Here. Alternatively, you can call us at 317-848-0001. We'll be happy to help!
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I have questions about the products I purchased.
I would like to make an appointment or have questions about non-surgical skincare procedures or cosmetic surgery.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy or redeem a gift card?
How do I find my skin care product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?